Performance
Customer
Training
Marketing
David%20Boyland
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Performance
Customer
Training
Marketing
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Customer
Call Length, after answering
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Calls Received vs Avg. waiting time
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Calls Received
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Callers who give up waiting
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Calls Answered < 2 minutes
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Calls Resolved 4* & 5*
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Callers 'would buy from us again'
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Call Agent Tenure
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